Preclose, Inc. (“Company”) is committed to respecting the privacy of all persons using the Company’s Preclose automated closing transaction application and service (the “Closing Service”), its Preclose Marketplace, and websites www.preclose.com, any other sites operated or owned by the Company (each individually, the “Site” and collectively, the “Sites”) , (collectively, the “Preclose Services”). The Preclose Services are designed to be a platform connecting parties in a real estate closing transaction or for finding or advertising services for homeowners and other property owners.
Information we collect
We may collect the following types of information:
Information you provide — Visitors to the Site are not required to disclose any personally identifiable information to browse the Site. Visitors to the Site may provide us with certain contact information if they wish to receive information from us or to register for a PreClose Service or our mailing list.
When you sign up for a Preclose Service, we ask you for some basic personal information. This may include personally identifying information such as your name, mobile device identification and number, email address and address and your company name, firm or association. We may also request or allow you to create a public Service Provider Profile on the Marketplace, enter more detailed personal information, such as your legal name and cell phone number and/or to link your Company account to one or more of your other social media accounts. If you link your Company account to another social media account (e.g. Facebook), you may be asked to authorize us to access your information on such account. Some of this information will be retrieved and saved on our systems, and may include a user token or other persistent identifier. Through use of a Preclose Service you may provide additional information for use, handling and posting by Company in connection with the provision and maintenance of the Preclose Service, including for the Closing Service, information relating to your closing transaction and in communications with your Closing Team and any comments or feedback you may post on the Preclose Service. We request that you do not provide highly sensitive personal information, such as a social security number or drivers license number, unless necessary for your use of the Preclose Service or a closing transaction.
Preclose Pros may provide email information for their designated Service Providers and Buyers.
Cookies — When you use a Preclose Service, we may send one or more cookies to your computer or use tags to track your use of the Service on your mobile device. We use the information provided by cookies or tags to improve the quality of our Preclose Services, including for storing user preferences, improving search results, and tracking user trends, such as how people use the Preclose Service.
Automatically collected Information; Log information — When you visit the Site or access the Preclose Service via a browser, application or other client, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, how long you visit a page, how many times you visit a page, information you search for, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. When you use the Preclose Service using your smartphone or other mobile device, we collect information regarding device type, operating system, IP address and device ID. We do not share with third parties, your personal information as linked with your IP address or device ID.
User communications — When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. We may use your email address to communicate with you about our services.
How we use and share Information
Responding to your Requests – If you have provided us information in connection with a request to receive information from us about our services or register for our mailing list, we will use your personally identified information to fulfill your requests and to send you our newsletter. If you wish to unsubscribe from our mailing list, you may do so by contacting us at firstname.lastname@example.org.
Administering the Preclose Services – We use information you provide and information we automatically collect to administer the Preclose Services, to allow you and other users to use the Preclose Services and communicate with one another, to send notices on action items, and to diagnose problems with the Preclose Services. If applicable, we use information to process payments for the Preclose Service. If a Preclose Pro has designated you as a Service Provider or Buyer for the Closing Service, we will use the provided email only to send you the invitation to register for use of the Closing Service. We will also analyze your information and use of the Preclose Service in order to improve and customize your experience, including remembering information so you will not have to reenter it and provide access to your data. We may also use such information to contact you regarding Preclose Service changes, system maintenance and outage issues, account issues or otherwise troubleshoot problems.
Please note that once you have posted information on your profile on a Preclose Service or otherwise shared it with your Closing Team, the Company cannot control how other users may share or use such information. Please do not post or use the personal information of anyone else without their permission. You can control your sharing permissions through the Closing Service.
If you are a Preclose Pro using the Closing Service, your contact and other information will be automatically listed publicly as a Service Provider on the Marketplace. You are responsible for confirming all information on the Marketplace. If you do not wish to be listed as a Service Provider on the Marketplace, you must cancel your registration on the Closing Service. If you have questions, please contact us at email@example.com
Our Service Providers – We will disclose information to our service providers that work on our behalf or with us to fulfill your information requests and to provide the Preclose Services. We do not permit these providers to use your information other than as necessary to provide the services to us.
For Marketing Purposes – We may from time to time elect to share or sell certain information about you collected by us through the Site or Preclose Service, including personal information, with third parties for those third parties’ direct marketing purposes. Further, we may share or sell your personal information with or to third parties such as our co-promotional partners and others with whom we have marketing or other relationships for our or the third parties’ marketing and other purposes. If you are a California resident, you have the right to request additional information about this sharing as described below. If you do not wish to have your personal information disclosed to our third party marketing partners, you may opt out by contacting us at firstname.lastname@example.org.
Other Disclosures – We may disclose your information if we have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or other governmental or law enforcement request, (b) enforce our Terms of Service, including investigation of potential violations, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against or mitigate harm to the rights, property or safety of Company, its users or the public as required or permitted by law.
With Permission – If we use your personal information in a manner different than the purpose for which it was collected or other than as disclosed in this policy, then we will ask for your consent prior to such use.
Aggregate and Non-personally Identifiable Information – We may aggregate, analyze and use non-personally identifiable data that is based on your use of the Service, including combining such anonymous data with anonymous data based on use of the Service by other users. This Aggregate Data may be information that describes the habits, usage patterns or demographics of our users as a group, but that does not identify or include personally identifying information of any particular users. We may use such aggregate data to understand the needs of our users and determine what improvements, enhancements or new products or service may be of interest to our users and as otherwise deemed appropriate or necessary by us and in accordance with applicable law. We may provide or sell such aggregate data or analyses to third parties.
Except as set forth herein, we will not provide your personally identifiable information to any such unaffiliated parties for marketing or other purposes without your consent.
Data Retention. We will retain your personal information associated with your account for so long as you use the Service. If you cancel your Account, we will take reasonable steps to remove your personal information from our Service, but you understand that copies of your information may be retained in our databases and backup files and systems, which information will be held by us in accordance with this policy and will be destroyed in accordance with our routine procedures. We will retain information and documents and instruments related to your closing for up to ___ years, or as set forth in our Terms of Service.
If we become involved in a merger, acquisition, or any form of sale of some or all of its assets, or negotiations relating to any of the foregoing, your information may be disclosed in the course of such negotiations or included in the assets sold or transferred to the acquirer. You hereby agree that we may share, transfer or assign the information we have collected from you in connection with any such event. In the event of a bankruptcy, insolvency, reorganization, receivership or assignment for the benefit of creditors, we may not be able to control how your personal information is treated, transferred or used.
We will take reasonable security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. However, we cannot guarantee its absolute security or that unauthorized persons will not access or use your personal information for improper purposes. In the event of a breach of security affecting personal information or data on our servers, we will take such notification and other steps as may be required under applicable law.
Accessing and updating personal information
You may update, change or correct your personal information through the Preclose Service. We will update your account and information as requested, provided, that we may decline to update information if we determine it to be impractical (for instance, requests concerning information residing on backup tapes or other historical data). In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.
Social Media Sites
We may have pages or other presence on various social networking sites or services, such as Facebook, Twitter and the like. Any information you post or provide through such sites and services will be subject to the policies of those sites and services. If you register for the Preclose Service through a social networking site, your personal information will be imported from such site to Company as permitted by the policies of such site.
Third Party Advertisers and Targeted Ads – We may collect data regarding how you use the Preclose Service, such as what type of users visit your profile, what pages your visit or what searches you make and other non-personally identifiable information regarding how you behave on the Preclose Service. We use such information and may provide such information to our third party advertising partners or advertising services in order to show you ads we believe may be of more relevance to you.
Location of Servers
Information of Children
The Service is not intended for use by minors under the age of eighteen (18). If we learn that a child under the age of 18 has provided us with personal information without verifiable parental consent, we will promptly take reasonable and appropriate actions to remove such user and delete any personal information from our servers.
We do not track or collect personal data about your online activities once you leave the Site or Preclose Service.
Your California Privacy Rights California Civil Code Section 1798.83 permits California residents who have supplied personal information, as defined in the statute, to us, under certain circumstances, to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes. If this applies, you may obtain the categories of personal information shared and the names and addresses of all third parties that received personal information for their direct marketing purposes during the immediately prior calendar year (e.g. requests made in 2020 will receive information about 2019 sharing activities). To make such a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident and provide a current California street address (not a post office box) for our response. To make such a request (limit one request per year), please send an e-mail to: support @preclose.com with “California Privacy Rights” as the subject line or mail us a letter to: Preclose Inc., 145 Wiliman Street, Charleston, SC 29403, Attn: Privacy Dept. You must include your full name, e-mail address, and street address in your request.
Ver. No. 4
Last modified: January 23, 2020